REFUND AND CERTIFICATE FEE POLICY

Last Updated: August 22, 2026

1. Transparent and Open Learning Access

At PAPCAN Innovation Institute, we believe in removing financial barriers to professional development. To support our online learning community, access to our digital student portal, core learning modules, video lectures, and study guides is entirely tuition-free. Students can register, explore all course content, and complete their training at their own pace without upfront entry costs or financial commitments.

2. Post-Exam Verification and Certification Fees.

While access to our learning material is free, financial charges apply exclusively to the final evaluation and formal credentialing phase.The Process: Upon successfully taking and passing the final course examination, the student’s dashboard will display their academic results alongside a secure, protected preview of their earned certificate.

The Fee: The specific applicable certificate processing fee (as clearly listed on the active course enrollment page) must be cleared to remove the preview watermark, verify academic records, and officially issue the high-resolution, downloadable digital credential.

3. Clear Refund and Cancellation Terms

Because our fee structure is strictly performance-based—meaning a student only chooses to pay after they have fully completed their studies, successfully passed their exam, and reviewed their locked certificate preview—all processed certification fees are strictly non-refundable. Once a payment is confirmed and the unwatermarked official credential has been generated and issued under the student’s name, the service is considered fully completed and cannot be reversed or cancelled.

4. Technical System Reversals for Duplicate Billings

If an unexpected technical system glitch, network delay, or browser timeout results in a duplicate charge or overpayment on your student dashboard checkout, the institute will rectify the error promptly. Students must notify our support team within seven (7) business days of the transaction date. Valid duplicate transaction claims will be verified against our gateway logs and processed for a full reversal back to your original payment source (Airtel Money, MTN MoMo, or Debit Card) according to standard network processing intervals.

5. Dedicated Financial Support

For all billing questions, transaction delays, payment status checks, or credential delivery assistance, our administrative help desk is ready to support you.

Please contact our office at papcaninstituteoffice@gmail.com with your full name, student profile number, and formal transaction reference codes so we can assist you quickly.